Service Coordinator
Back to Current OpportunitiesSummary:
Responsible for the delivery of quality services to customers in a 24-hour,7-day week operating environment for the VSE brands.
Duties and Responsibilities:
- Assists in the oversight and supervision of expert advisors
- Handle requests and questions from expert advisors and customers – provide information, handle reported issues, update schedules and messaging, set/confirm appointments, guide expert advisors in best practices, and provide comfort and support as needed
- Work with expert advisor's on their individual branding including the creation of copy that is compelling
- Use creative writing skills to provide expert and service related content delivered in print or web
- Ownership of the IVR messaging as it relates to expert advisors – includes assisting expert advisors in the development of persuasive messages
- Management of incoming inquiries for those seeking expert advisor contracts
- Interview potential expert advisors and provide clear direction on acceptability
- Manage physical contracts – review for requirements, follow-up as needed, disseminate information, scan and file
- Participate in competitive research and business intelligence mining
- Competitive review of incoming expert advisors and ongoing risk review of current expert advisors
- Monitor all services as needed to ensure quality
- Assist in the management of incoming mail – review for content, forward, file
- Participate in special projects, tests or releases as needed
Education and/or Experience:
- Bachelor's degree from four-year college/university or a combination of equivalent skills and experience necessary
- Strong work ethic, relationship building, problem solving skills and time management skills, with an orientation to detail
- Must display effective written and oral communication skills
- Must possess flexibility, mix of spontaneity and prudence, and be outgoing, tolerant, and sensitive/empathetic
- Motivated by internal factors (i.e., learning & personal/professional growth) vs. external factors (i.e., outcome)
- Must be available to periodically work after hours and weekends
VSE offers a competitive salary and bonus incentive program along with an excellent benefits package including medical, prescription, vision, dental, group life, short/long term disability insurance, 401K with company match, vacation, sick and floating holidays. We promote a flexible and healthy life/work environment with a company fitness center on our premises. Our work environment is creative, exciting, and fun.
To apply, please forward your resume in Word format to jobs@vseinc.com.